Eric Lawson

About Eric Lawson

Eric is a high achieving performer with a passion for improvement. He achieves “purpose driven performance” by combining the science of operational excellence with corporate strategy to achieve organizational goals. Eric’s extensive experience in Six Sigma, Operations, CRM/cloud and Finance offer a unique perspective for: 1. Identifying risk and opportunities, 2. Creating mitigation or growth strategies, 3. Measuring impact and results (ROI, KPI)Additionally, his significant experience in mature corporate organizations across multiple industries makes him ideally suited to apply best practices to impact organizational performance.

Experience

1. Director of Managed Services

   Enablepath Now Birlasoft

   Apr 2016 — Present

   Create a Managed Services Offering for post deployment implementation clients. Responsibilities include- Developing post deployment service offerings- Create operational infrastructure- Client retention and conversion

Education

• Fisk University

  BS, Finance

  1986 — 1990

• University of Phoenix

  MBA, Business Administration and Management, General

  2005 — 2006

• Western Kentucky University

  Bachelor of Science (B.S.), Finance and Financial Management Services

  1986 — 1989

Skills

• Customer Relationship Management (Crm)
• Business Analysis
• Requirements Analysis
• Cloud Computing
• Process Improvement
• Operations Management
• Budgeting
• Account Management
• Business Strategy
• Business Process
• Budgets
• Sales
• Sales Process
• Strategic Planning
• Business Process Improvement
• Business Intelligence
• Salesforce.com
• Crm
• Management
• Team Building