J. D. Hobson
Vice President Operations Support @Homestreet Bank
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WORK HISTORY
Vice President Operations Support @Homestreet Bank
Federal Way, WA, US
EDUCATION
Sheshunoff Consulting
Certification, Electronic Banking
University of Nevada-Las Vegas
Bachelor of Science, Hotel Management and Administration
ABOUT J. D. HOBSON
Results-driven and solutions-oriented business professional with over 15 years of bank operations management and system product management experience. Proven ability to work with diverse groups pursuing conflicting agendas. Highly proficient and proven success in coaching a diverse staff. Take full ownership for deadlines when projects are assigned and able to multi-task when problems arise so effective solutions are met. Responsible for the back office banking operation of the bank\'s electronic banking activity, including automated teller machines (ATM), wire transfers, electronic funds transfer (EFT), online banking, mobile banking, remote deposit and mobile capture deposit, general ledger reconciliation, exception item processing, legal/garnishment/levy processing and ACH processing, deposit fraud and Regulation E POS/card disputes.MAJOR RESPONSIBILITIES •Provides research for new products or changes to existing products for implementation•Manages the installation of system changes•Manage relationship with third party vendors on all products and services related to banking operations•Directly manage employees to ensure that responsibilities have been completed in accordance with the organization’s service level agreements.
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