John Coyle

Head of Infrastructure, Cloud, Devops and IT Operations @Zodia Custody

Colchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2020 — Present

Head of Infrastructure, Cloud, Devops and IT Operations @Zodia Custody

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London, GB

Reporting to the CIO, directing the setup, strategy, and continuous enhancement of a leading digital asset custody providers enterprise IT Platform and global IT Operations ensuring a robust institutional grade solution. Leading a global team of 24, accountable for all IT Infrastructure (Cloud/Physical), 24/7 IT Operations, Service Management (ITSM) and strategic Vendor/Contract management. Developed the Support and IT operating models and strategy to ensure high performance, low cost, and enable rapid business expansion and fit for purpose service offerings.

EDUCATION

1997 — 2001

Ulster University

BSC Honours 2:1

SKILLS

Prince2IT Service ManagementManaged ServicesChange ManagementBusiness ProcessSix SigmaBusiness ContinuityProject PlanningLean TransformationService DeliveryTechnical SupportBusiness AnalysisIT StrategyProblem ManagementClient ServicesLeadershipProject ManagementApplication Managed ServicesCobitThird Party Vendor ManagementManagementIT OutsourcingItilInfrastructureCross-Functional Team LeadershipVendor NegotiationVendor ManagementRoot Cause Problem SolvingCulture ChangeLean OperationsMajor Incident ManagementStakeholder ManagementTeam LeadershipIT TransformationOffshore Team LeadershipOracleIncident ManagementActive DirectoryUnixWindows Server

ABOUT JOHN COYLE

I am a Technology Leader and Transformation Expert specializing in launching, scaling and improving institutional-grade Enterprise IT and Operations - currently within the Digital Assets (FinTech/Blockchain) space. With over 20 years of experience, including deep expertise across FinTech (Deutsche Bank, Standard Chartered) and regulated environments, I thrive on translating strategic vision into measurable, high-impact results. Currently, I lead the setup and continuous enhancement of Infrastructure, Cloud (AWS), and 24/7 Global IT Operations for a leading digital asset custody provider. I am an action-biased leader adept at building robust institutional solutions from a greenfield state.My core expertise lies in achieving Operational Excellence, driving strategic Cost Efficiency, and ensuring Regulatory Adherence within complex global environments. I excel at delivering resilient, low-cost, and compliant technology platforms that enable rapid business growth. Let\'s connect if you are seeking leadership in:Digital Asset/Blockchain InfrastructureCloud (AWS) & Enterprise IT OperationsIT Service Management (ITSM)/ ITILFinOps & Strategic Cost ManagementISO 27001 / SOC 1/2 ComplianceMajor Incident Management & Global Team LeadershipI am open to strategic discussions regarding Executive Leadership roles in high-growth, regulated environments. Please feel free to reach out via message.

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John Coyle — Head of Infrastructure, Cloud, Devops and IT Operations at Zodia Custody in Colchester, GB | Unifers