J. Carlos Velasquez
Associate IT Manager @Meijer
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WORK HISTORY
Associate IT Manager @Meijer
Grand Rapids, MI, US
Digital Product & Platform Leadership• Directly managed cross-functional Front-End Engineering teams (Web, iOS, and Android) to deliver solutions for Loyalty, Marketing, Accounts, and Ad programs, ensuring a cohesive user experience across all digital touch-points.• Spearheaded the redesign and launch of the new mPerks Loyalty initiative, modernizing the customer engagement model and streamlining how the brand connects with its user base.• Conceptualized and implemented \"Auto-Claims\" functionality, automating loyalty rewards for high-volume users and significantly reducing friction in the value-redemption process.• Partnered with UX and Business stakeholders to overhaul the digital Coupons experience, delivering a modernized, highly engaging interface that drove increased user interaction.• Currently orchestrating the architectural transition to a modern Content Management System (CMS) and pivoted the development framework to a unified single-repo approach to increase deployment velocity and code consistency.Security & Infrastructure• Directed a critical security overhaul of account authentication, collaborating with Backend Services teams to integrate Okta for a robust, enterprise-grade login process.• Enhanced platform stability and security compliance by implementing modern authentication standards across all mobile and web platforms.People Management & Talent Development• Cultivated a high-performing engineering culture, successfully mentoring and promoting multiple team members from contractor roles to Senior Engineer positions.• Championed talent acquisition initiatives by revitalizing the internship program and contractor-to-hire pipelines, successfully integrating fresh university talent into the professional workforce.• Managed resource allocation and career mapping for a diverse team, focusing on professional growth, technical skill acquisition, and leadership development.
EDUCATION
CIBERTEC
Systems Analysis and Design , Information Technology
Walsh College
Bachelor of Science - BS, Business Information Technology
Oakland Community College
Associate's degree, Computer Information systems
ABOUT J. CARLOS VELASQUEZ
I am a dynamic, innovative problem-solver who is continuously looking for ways to promote digital transformation and improve the customer experience. My bachelor’s degree in business information technology and experience as an I.T. manager has given me a foundational understanding of how technology can be better aligned with business needs. Throughout my career, I have assisted companies by producing high-impact, quality solutions, and developing diverse teams from the ground up. My passion and value across distinct roles in my career has been to deliver quality leadership focusing on team empowerment and quality performance: Digital Transformation & Process Improvement Cross-functional Team Management & Leadership Strategic Planning | Development | Execution Product Ownership & Information Technology Relationship Building & Customer Service C#| Agile PO | SQL | Azure | Microsoft DynamicsExcellent management and innovative thinking are essential to the performance of any company, no matter the size. It is especially important when developing and executing strategies that transform business operations and provide solutions. This makes my attention to detail, capability to deliver measurable results, and ability to adapt quickly to change increasingly vital in today’s leaner organizations: Recognized for outstanding performance reducing the dependency of a third-party development company, saving the organization $300K annually. Integral in the completion of a 2-year, multi-million-dollar project focused on developing a Student Information System, while keeping the Agile team engaged and managing multiple priorities. Achieved the transition from a ticket-focused approach to a customer-service-centered approach leading to a higher level of customer satisfaction and retention. Improved communication with customers by implementing an update to the Marketing Team’s texting solution which facilitated an average increase in texts sent from 12K texts to 28K texts per month.I am most interested in a position where I can offer strong leadership, vision, and IT solutions that improve the customer experience.I look forward to connecting with other professionals and learning about new, exciting opportunities:Message me on LinkedIn! Or email me: j••••••••@gmail.com
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