J. B. Peterson
Project Manager
- Role
- Senior Customer Service Representative at Collectors
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About J. B. Peterson
Highly Skilled Business Operations Manager/Customer Care Analyst with global markets…
Experience
Senior Customer Service Representative
Mar 2021 — Present · Santa Ana, CA, US
Provide guidance, coaching, and training to junior staff, assisting with new hiresReliable point of contact for complex issues, ensuring consistent service qualityContinually identify and monitor processes to assist with providing the highest of qaulity service
Education
Portland Community College
Computer Aided Drafting
1990 — 1991
Portland Community College
High School Diploma
1985 — 1989
Skills
- Analytics
- Account Management
- Change Management
- Microsoft Office 2007
- Call Center
- Systems Analysis
- Business Process Improvement
- Enterprise Software
- Outsourcing
- Cross-Functional Team Leadership
- User Experience
- Project Implementation
- Ms Project
- Business Process
- Virtual Teams
- Customer Satisfaction
- Training
- Project Delivery
- Workforce Management
- Document Management
- Strategy
- Call Centers
- Telecommunications
- Analysis
- Efficiency Improvement
- Process Improvement
- Operations Management
- Service Delivery
- Business Analysis
- Budgets
- Software Documentation
- Project Coordination
- Project Execution
- Management
- Team Building
- Program Management
- Project Planning
- Quality Assurance
- Team Leadership
- Vendor Management
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