Izzy Werffeli
Sr Technical Program Manager @Sony Interactive Entertainment
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WORK HISTORY
Sr Technical Program Manager @Sony Interactive Entertainment
London, GB
Executed the launch of a new SIE partnership program, delivering over trial sign-ups and converting a strong percentage into paying subscribers within the first week- Revitalised a program stuck in discovery for four years by leading five international engineering teams to deliver an overhauled self-serve experience for PlayStation Partners- Led E2E Hypercare post-major releases, ensuring prioritised monitoring and resolution of bugs for 129M monthly active PlayStation users and partners. Executed with no rollbacks, incidents or service outages- Established clear escalation paths to directors, neutrally resolving risks, blockers and technical challenges. Streamlined decision-making with documentation, capturing issues and role modelling best practices. Preventing delays and rollbacks
EDUCATION
University of Auckland
Bachelor of Arts (B.A.), Psychology & Sociology
ABOUT IZZY WERFFELI
I have 10+ years experience in operations, stakeholder and project management. I have a unique ability to breakdown complex problems and revitalise challenged teams and initiatives to deliver value to partners and users. I have a proven track record of doing this with newly engaged teams, improved processes, renewed purpose and a strong understanding of our opportunities and our gaps.My experience spans multiple industries (video gaming, food delivery, real estate and legal), multiple geographies (Australasia and Europe) as well as working with teams and customers across the world (North America, Asia, Africa, Europe) and I have working experience in the UK and New Zealand. I am both a Swiss national and hold UK settled status. I receive consistent feedback on my ability to bring positivity and incite stronger collaboration and engagement within my teams in order to deliver great results.I enthusiastically research existing products for deeper understanding, find creative solutions, support customer experience and drive operational excellence.
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