Izzy Martinez

About Izzy Martinez

Accomplished people leader with a proven track record of delivering financial and organizational results through strategic people solutions and leadership. Extensive background in talent management, competency models, customer success, employee experience, and organizational design. Demonstrated experience in diverse human capital roles across various industries, including financial services, technology, pharmaceuticals, and energy.

Experience

1. Manager, Customer Success Consulting Global Clients Group

   Linkedin

   Jul 2021 — Present · Chicago, IL, US

   Leads a customer success team with a multimillion-dollar portfolio in LinkedIn Hiring and Learning products •Develops manager capabilities to help ensure management was equipped to manage organizational needs •Manages a 10-person team of customer success managers who partner with fortune 200 clients to optimize engagement, Linked Learning and talent hiring products. •Acts as a talent management liaison to customer success senior leadership, optimizing people strategies to enhance learning and development, enablement, and performance management, while devising strategies to drive commercial growth and retention.•Overhauled hiring process by creating a case study approach that is rooted in competencies which created a standard and equitable approach to how we attract, assess, and select candidates •Consults clients on how to create a talent management strategy by leveraging LinkedIn Learning, Glint, and LinkedIn Hiring solutions•Develops end-to-end talent strategies that include new competencies, assessment and selection, onboarding, and coaching•Coaches and mentors ICs and managers on career mobility through closing skills gaps and identifying cross functional business skills•Upskills team by facilitating industry learning circles to help teams understand our client industries with an emphasis in financial services, pharma, and professional services•Creates custom programs that help meet the needs of our sales force and CS teams based on a skill gap analysis and review of client calls•Leverages team strengths to drive revenue growth and enhance customer retention, consistently delivering value and fostering organizational success.

Education

• Loyola University Chicago

  Paralegal Certification

• Università degli Studi di Verona

  Study abroad program of The University of Illinois at Urbana Champaign

• University of Illinois at Urbana-Champaign

  Bachelor's degree

• DePaul University

  Professional in HR Certificate Program, SHRM

• Stanford University

  Political Science and Speech Communication - Visiting Semester