Irving Z. Román

WORK HISTORY

EDUCATION

SKILLS

ABOUT IRVING Z. ROMÁN

Hello I\'m Irving (obvious I know) I\'m an IT Helpdesk Support specialist by trade but problem solver by heart. I love the challenge and reward of remedying a situation that was otherwise deemed \"broken\" and maybe that\'s why I\'ve thrived in the help desk environment. Along with the satisfaction of problem solving, I believe that developing relationships with those you\'re working with, is the pinnacle of service. Armed with over 5 years in a customer service environment both as a representative and manager I truly believe in the idea of working together as partners. Communication skills are essential to that idea and we should all walk away from interactions with satisfaction not only in service but in interaction. • ITIL certified Service Desk Manager with 10+ years experience.• Customer service focused Level 2-3 desktop support specialist. • Able to leap small buildings to get the job done. Knowledge• Operating Systems: Windows XP/7/8.1/10, Mac OSX, Android, iOS• Software: ServiceNow, Zendesk, Logmein (GoToAssist, GoToMyPC, GoToMeeting, Service Desk), KACE (SMA and SDA) Microsoft Office Suite, Adobe Creative Suite, Crashplan, Eset NOD32, Macrium, Google Apps Environment, Webex, and Lifesize• Skills: Customer Service, Hardware builds (Wintel based computers), Multi-tiered technical support (Level 1-3), and Problem Solving