Izabella Galustyan

About Izabella Galustyan

Izabella is a commercial real estate (CRE) leader with 20+ years of experience spanning all credit and loan portfolio management aspects, including origination, stabilization, repositioning, disposition, and distressed / workout situations. She leverages her vast CRE underwriting, documentation, regulatory, workout and credit management knowledge to drive growth, risk mitigation, compliance, and efficiency to achieve documented business goals. 15+ years of people management experience, including as head of a multi billion Portfolio Management and Special Servicing groups.The primary go-to for critical initiatives and facilitating results, Izabella directly managed over 170 CRE construction and bridge loans representing $13+ billion across every asset class (multifamily, hotel / hospitality, office, industrial, condominium, retail, SFR / scattered site residential, build-to-rent / BTR, student housing, parking, land, mixed use, data centers, storage), geographic region, loan structure (A/B, senior / mezzanine, preferred equity, note-on-note) and loan life cycle stage, including the largest, highly complex transactions with prominent institutional clients. Additionally, Izabella oversaw a separate national multifamily portfolio consisting of 900+ loans and $4+ billion in commitments. In her current role, Izabella leads a CRE Special Servicing group for a multi-billion portfolio consisting of various asset types and loan structures.Izabella offers advanced knowledge of commercial real estate market dynamics, economic drivers, complex finance and loan structures, excellent documentation and negotiation skills and the ability to identify risks and structure mitigants associated with all types of CRE transactions.Expertise:• Asset / Portfolio Management• Problem Loan Resolution / Workouts / Special Assets / Restructures / Foreclosures / REO• Loan – Analysis / Valuation / Underwriting / Due Diligence / Negotiation / Structuring & Documentation• Construction Lending• Complex Loan Structures• Portfolio Acquisitions & Related Diligence• Regulatory / SOX / CECL Compliance• Credit Risk Analysis, Strategy & Mitigation• Credit Review• Financial Analysis & Modeling• Forms / Policies / Standards / Procedures - Development & Implementation• Commercial Real Estate & Portfolio Reporting• Various Rent Regulations• Process / Workflow Improvement & Integration• Oral & Written Presentation• Team Building / Developing / Leading / Mentoring / Motivating & Training• Argus• CoStar / Moody\'s• Expert Level Excel• Generative AI• Formal Credit Training

Experience

1. Chief Workout Officer Head of Special Servicing and Asset Management, Cre

   Santander US

   Oct 2025 — Present · Atlanta, GA, US

Education

• University of Maryland - Robert H. Smith School of Business

  Bachelor of Science (BS), Finance

• University of Maryland - Robert H. Smith School of Business

  Bachelor of Science - BS, Marketing/Marketing Management, General

Skills

• Management
• Loan Origination
• Commercial Lending
• Loans
• Underwriting
• Credit
• Asset Based Lending
• Financial Analysis
• Mortgage Lending
• Credit Analysis
• Commercial Banking
• Finance
• Banking
• Valuation
• Asset Managment
• Risk Management
• Real Estate
• Investments
• Real Estate Economics
• Foreclosures
• Workout
• Multi Family Properties
• Reo
• Financial Modeling
• Oreo
• Asset Management
• Due Diligence
• Small Business Lending
• Credit Risk
• Structured Finance
• Financial Structuring
• Real Estate Financing
• Commercial Real Estate