Iyyappan G

Business & Functional Analyst | ERP & Supply Chain Solutions | System Implementation Expert | Stakeholder Engagement | Customer Success Management

Role
Customer Success Lead at Freightoscope
Location
Chennai, TN, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Iyyappan G

I am an MBA graduate certified in Logistics and Shipping with hands-on experience as a…

Experience

  1. Customer Success Lead

    Freightoscope

    May 2023 — Present · Chennai, IN

    Led end-to-end customer onboarding and implementation processes, ensuring smooth transitions from sales to go-live with a focus on client satisfaction and operational readiness. Analyzing the client\'s requirements and collaborating with product and development team to clarify the requirements. Communicating with developers via Jira to reproduce and investigate the bugs. Manually test the existing and new features of module thoroughly before deployed into live environment.(Modules – Pricing, Operation, e-AWB and Tracking)

Education

  • Amet University Chennai

    Bachelor of Business Administration - BBA

    2017 — 2020

  • Amet University Chennai

    Master of Business Administration - MBA

    2020 — 2022

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Iyyappan G — Customer Success Lead at Freightoscope in Chennai, TN, IN | Unifers