Iyangaran Warren
Senior Customer Service Associate @Canada Life
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WORK HISTORY
Senior Customer Service Associate @Canada Life
Efficiently handled high volumes of inbound calls and conducted outbound callbacks to address client inquiries and provide support- Assisted companies and employees in the seamless enrollment process for health benefits, retirement savings plans (RRSP), and other employee benefit programs-Delivered tailored benefit solutions by analyzing employee and employer needs, ensuring satisfaction and compliance with organizational policies-Resolved complex client issues related to benefit enrollment and account management, ensuring a positive customer experience-Maintained accurate records of client interactions, enrollment details, and follow-ups in compliance with company policies and confidentiality standards-Utilized phone, email, and internal systems to efficiently communicate with clients and coordinate enrollment processes-Consistently achieved or exceeded performance targets for call handling time, enrollment accuracy, and customer satisfaction scores.
EDUCATION
New Modern Vidhya Mandir Higher Secondary School
High School
triOS College Business Technology Healthcare
Diploma
CDI College
Diploma
Prist university
Bachelor of Commerce - BCom
ABOUT IYANGARAN WARREN
I’m Iyangaran Warren CSR & sales professional with more than 9 years of experience working across both B2B and B2C environments. Currently, I serve as a Senior Customer Service Associate at Canada Life, where I leverage my background in customer service and sales to help drive business growth and deliver excellent client experiences. I take a results-oriented approach to my work, always looking for new ways to build relationships, identify opportunities, and implement innovative strategies that help organizations achieve their goals. My expertise also includes marketing, planning, and decision-making, and I’m skilled at connecting with new customers and building strong, lasting relationships - 9 years of experience in Customer Service & Sales - knowledge in Marketing, Entrepreneurship, Planning and Decision Making - Excellent at connecting with new customers and building outstanding relationships- Effective communication and people skills - Confident and initiative-taking with the proven capacity to achieve and exceed targets- Experienced providing product knowledge and advice to new customers- Proficient with computers, Internet, email, and Microsoft Office applications - Experience in Microsoft Dynamics CRM, Zendesk,Oracle & Salesforce - Fluent in English and Tamil
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