Ivy Muthoni

About Ivy Muthoni

With a bachelor\'s degree in public health from the University of North Carolina at Charlotte, I have a solid understanding of the healthcare industry and its challenges. This enabled me to excel as a customer success manager at Detect, a leading platform that connects patients to healthcare professionals.At Upshıft, I developed and executed comprehensive customer success plans to ensure retention and expansion of our clients. I acted as the primary point of contact for customer inquiries, building and maintaining strong relationships. I also identified and proactively addressed potential risks, resolving issues efficiently. As a result, I helped increase the revenue growth by 10% and the retention rate by 95% for my portfolio of high-value enterprise customers.My core competencies include communication, analytical, and organizational skills, which enable me to deliver high-quality customer service and solutions. I am passionate about helping customers achieve their goals and ensuring their satisfaction and loyalty. I am always eager to learn new skills and technologies to enhance my customer success capabilities.

Experience

1. Junior Project Manager

   Evergreen

   Feb 2025 — Present

   Supporting project execution at Johnson & Johnson by managing timelines, onboarding activities, coordinating cross-functional meetings, and maintaining accurate project documentation. Serve as a key liaison between teams to ensure clear communication and alignment throughout all phases of the project. Contribute to tracking deliverables, preparing status reports, and optimizing processes to improve efficiency and maintain compliance with organizational standards.

Education

• University of North Carolina at Charlotte

  Bachelor of Science - BS, Public Health

  2020

• The University of North Carolina at Chapel Hill

  Bachelor of Applied Science - BASc