Ivy Li
Host @ Gibsons on Rush | Exceptional Customer Service, Event Coordination
- Role
- Hostess at Gibsons Restaurant Group
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ivy Li
With over three years of experience across hospitality, customer service, and nonprofit…
Experience
Hostess
Feb 2023 — Present · Chicago, IL, US
Meets and greets customers promptly, courteously, and graciously, and recognizing and addressing locals by name whenever possible.• Escorts customers to tables and provides menus.• Arranges parties or special services for customers.• Answers phones; manages reservations and notes in Open Table• Coordinates to-go orders, receives payment, and bring food to customers when they arrive.• Maintains a complete working knowledge of the menus, menu ingredients, and daily specials.• Manages the door; maintains waitlist, as appropriate; informs customers of approximate wait time and where they can wait for a table; informs customers when their table is prepared.• Manages customer complaints and dissatisfaction in a prompt and professional manner; determines necessary adjustments; informs the manager of the complaint and resolution.• Anticipates customers’ needs by constantly scanning the room and updating the internal system accordingly • Responds properly in any dining room emergency or safety situation
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