Ivy Giang

Cafe Assistant @Making Waves Limited

East Kilbride, GB

In this customer-facing role, Anh have cultivated operational, interpersonal, and training-focused skills. Working in a fast-paced hospitality environment has strengthened her ability to manage people, processes, and performance with empathy and precision.• Peer Onboarding & Informal Training: Guided new team members through workflow familiarisation and informal induction.• Customer Experience: Delivered consistent, high-quality service while resolving queries.• Process Awareness & Audit Thinking: Maintained hygiene protocols, inventory checks, and operational standards—reinforcing my commitment to procedural transparency and audit trail integrity.