Vladimir I.
Computer Systems Manager - CRM Administration at NYC Department of Education
- Role
- Computer Systems Manager - Crm Administration at NYC Public Schools
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Vladimir I.
16+ years of experience in analyzing, designing, developing, implementing and testing of…
Experience
Computer Systems Manager - Crm Administration
Jan 2007 — Present
Participate with HRSC team to install, configure, test and roll-out all HRSC technologies, including Siebel Call Center and accompanying telephony components-Perform system configuration, tuning, optimization, upgrade, backup and recovery procedures-Perform analysis and technical assessment of Call Center system problems, change requests, enhancements and upgrades-Troubleshoot and resolve issues with internal applications and databases-Conduct routine audits of standard operating procedures to ensure the Siebel Call Center is in line with current business standards and structure-Automate ETL loads for accounts (schools) and contacts (teachers) in MSQL and 2005-Provide support and interact with a wide variety of users over the phone, through e-mail or in person to resolve various application issues -Create and execute Siebel system reports as necessary-Perform modifications to CRM system components as necessary -Provide end user support and training as needed
Education
CITY UNIVERSITY OF KHUDJAND
MS, Mathematics & Computer Science
1990 — 1995
Skills
- Data Migration
- Etl
- Oracle
- Software
- Ubuntu
- Crm
- Testing
- Business Analysis
- Software Documentation
- Sdlc
- Informatica
- Siebel
- Vba
- IT Strategy
- Sql
- Desktop Computers
- Toad
- Unix
- Microsoft Sql Server
- Hardware
- Databases
- Integration
- Access
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