Mohit Verma

About Mohit Verma

Dynamic Senior eCommerce Account Management Leader with 16+ years of progressive experience driving strategic growth across Amazon EU, Cloudtail, and FMCG sectors. Demonstrated excellence in scaling operations from €100M+ to €1.5B+ in European markets while consistently achieving 100%+ of business targets. Proven track record of leading large cross-functional teams of 130+ members, transforming vendor satisfaction (+834 bps improvement), and pioneering automation initiatives resulting in significant operational efficiencies. Expert in building and managing strategic vendor relationships across multiple geographies, with particular strength in P&L optimization, business development, and process innovation.

Experience

1. Manager, Account Management - Paid Services (Eu)

   Amazon

   Aug 2021 — Present · Bengaluru, IN

   Strategic Leadership & Business Performance: • Delivered consistent 100%+ goal achievement over 4 consecutive years (FY22-FY25): 108% OHL achievement (FY24), 105.87% Consumables performance (FY23)• Orchestrated massive vendor satisfaction transformation, improving VSAT scores by +834 bps from 70.8% to 79.1% through systematic recovery efforts with 200+ vendors across programsTeam Leadership & Organizational Excellence: • Led high-performing team of 130+ Brand Specialists across 12 Team Leads and 3 AVS Managers, scaling operations while maintaining superior performance metrics • Drove organizational capability building through comprehensive training programs, coaching 25+ employees, reducing ramp-up time from 7 to 5.2 weeks Strategic Project Leadership & Innovation: • Spearheaded vendor growth acceleration program for top 50 vendors, delivering +630 bps growth (vs 8.5% average) while maintaining Net PPM performance • Successfully led AVS for MVR transition project, onboarding 200+ vendors with 90% transition quality score, resulting in program expansion approval for EU to RBS transitions • Pioneered Out of Region (OOR) program setup, scaling from 2 to 26 team members and achieving +65% YoY growthProcess Innovation & Automation Excellence: • Implemented multiple automation solutions generating 6.5+ HC savings, including Comprehensive Availability Metrics dashboard, Profitability Analysis Dashboard & Capability Building dashboard • Drove VCP offshoring adoption to 92%(+200 bps vs goal) and establishing scalable operational frameworks that improved efficiency by 25%Capability Building & Excellence: • Launched comprehensive capability building framework with 6 sub-workstreams, achieving 85%+ proficiency scores in Continuous Learning Program and 4.6/5 training effectiveness ratings • Established robust vendor relationship management achieving 78%+ satisfaction scores through strategic business reviews and proactive communication

Education

• Indian Institute of Management, Indore

  PGDM, General Management; Marketing Management

  2007 — 2009

• Kendriya Vidyalaya

  AISSCE, Medical + Non-Medical

  1991 — 2003

• Punjab Engineering College

  Bachelor of Engineering, Electrical

  2003 — 2007