Ivan Ccss Stefanovski
Co-team Lead Customer Success & Customer Success Manager @B2B Rocket
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WORK HISTORY
Co-team Lead Customer Success & Customer Success Manager @B2B Rocket
B2B Rocket, a Blackpearl Group company (ASX & NZE: BPG, publicly traded), is on a mission to empower 1M+ businesses with AI-powered sales agents that book meetings and close deals automatically.
EDUCATION
LeadingCulture
Frontline Leadership Program, Frontline Sales Leadership
Abu Dhabi Grammar School (Canada)
Nova Scotia High School Diploma, General High School/Secondary Diploma Program
Carleton University
Bachelor of Commerce (Honours), Major in Managing People and Organizations | Minor in Psychology
Ecommerce Partnerships
Ecommerce Agency Avengers
Sandler
Sandler Sales Training Program, Sales
MaRS
SaaS Program
SKILLS
ABOUT IVAN CCSS STEFANOVSKI
Senior Customer Success Manager with 10+ years driving $5M+ revenue growth, plus 100% customer retention and CSAT scores. Built CS functions from scratch and managed portfolios of up to 300+ accounts and $1.5M+ ARR, including multinational enterprises with $350K+ deals. Expert at turning customer relationships at SaaS & eCommerce companies into long-term partnerships that drive retention and revenue. I specialize in transforming customer engagement into a revenue driver by building scalable frameworks that:• Reduce churn and improve Net Revenue Retention (NRR) or Gross Revenue Retention (GRR)• Track and improve Customer Satisfaction (CSAT) score and Net Promoter Score (NPS)• Increase expansion revenue by implementing products and services that will achieve customer goals• Strengthen executive stakeholder relationships by adding value and proving out ROI• Align Customer Success with GTM, Product, Development/Engineering, Marketing and OperationsI’ve led global teams, implemented NPS/CSAT/GRR/NRR programs, and managed enterprise accounts worth $350K+ ARR. My experience spans onboarding, adoption, renewals, and strategic partnerships—enabling sustainable growth for both customers and the business. I\'m also a Certified Customer Success Specialist (CCSS) and continue to focus on my growth and development within the field. Whether designing customer success and partner programs that add $500K+ in new revenue, closing record-breaking enterprise deals, or winning industry awards for customer delivery, my focus is always on long-term value, operational efficiency, and customer advocacy.On a more personal note, I\'m a huge fan of sports, music, travel, and technology! I stay active by playing football (soccer), basketball, tennis, and practicing yoga. I\'m also a huge music fan and love attending live shows. Tech has another big piece of my heart, as I love exploring new technologies and staying up-to-date on AI and related tools. Finally, I love to travel and visit new places to learn about their history, culture, and food. Each of these allow me to get into my flow state, which is when I find myself most at peace. If you want to discuss opportunities or just want to connect, you can always reach out to me by DM or through t••••••••@gmail.com. Let\'s chat more soon!
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