Michael Ivanov
Customer Service Director Head of Lab @Huawei
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WORK HISTORY
Customer Service Director Head of Lab @Huawei
Bonn, DE
Huawei Deutschland for Deutsche Telekom Account- Establishing and Optimization of SW introduction processes for Network Operators- Automation of the routine operation in Wireless Network Engineering- Release Management / Head of Lab, SPOC for Partners & Interoperability Vendors- Network Optimization (Umlaut)/ Network Quality Assurance Steering on a group level- Admittance process for new SW releases, patches, tests management, Interoperability testing and integrations
EDUCATION
Confidential
Master of Technology - MTech
SKILLS
ABOUT MICHAEL IVANOV
What I do- all around telecommunications- extremely strong in solution development (particularly service oriented) in Mobile and Fixed Networks- Release Management and SW Lifecycle Management- all around Customer Experience Management (CEM) in Networks and OSS / BSS- NPS analysis (split marketing / network) and helping operators to map NPS towards network parameters- project & program management- processes setup (working experience in network operators and as a consulting service delivery)
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