Michael Ivanov

Customer Service Director Head of Lab @Huawei

Dusseldorf, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Customer Service Director Head of Lab @Huawei

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Bonn, DE

Huawei Deutschland for Deutsche Telekom Account- Establishing and Optimization of SW introduction processes for Network Operators- Automation of the routine operation in Wireless Network Engineering- Release Management / Head of Lab, SPOC for Partners & Interoperability Vendors- Network Optimization (Umlaut)/ Network Quality Assurance Steering on a group level- Admittance process for new SW releases, patches, tests management, Interoperability testing and integrations

EDUCATION

N/A

Confidential

Master of Technology - MTech

SKILLS

Telecommunications2g / 3g / 4gMobile Devices2gSalesTelecommunications ManagementTechnological StrategyManagementGsmProduct ManagementWireless4gIpBss3gMobile CommunicationsCrmLteStrategyProject ManagementUmts

ABOUT MICHAEL IVANOV

What I do- all around telecommunications- extremely strong in solution development (particularly service oriented) in Mobile and Fixed Networks- Release Management and SW Lifecycle Management- all around Customer Experience Management (CEM) in Networks and OSS / BSS- NPS analysis (split marketing / network) and helping operators to map NPS towards network parameters- project & program management- processes setup (working experience in network operators and as a consulting service delivery)

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Michael Ivanov — Customer Service Director Head of Lab at Huawei in Dusseldorf, DE | Unifers