Ivan Kizza

Senior Application Support Analyst @Thomas Miller

London, GB

My role combines hands-on troubleshooting with continuous improvement — digging into code, investigating SQL databases, and collaborating with developers to resolve and prevent issues.I use Visual Studio and SQL Server Management Studio to analyse and fix problems, and I’m involved in planning and deploying changes during CAB-approved maintenance windows. I also look for ways to automate recurring support tasks and streamline internal processes to save time and improve reliability.Key highlights: • Improved system performance by identifying recurring issues and implementing long-term fixes. • Collaborated across teams to design and deploy approved application changes. • Introduced automation ideas that reduced manual workload in routine support activities.

Kingston University

Bachelor's degree, Computer Science

Lewisham College

E-Skills 4 Industry Aprentership, Cisco IT Essentials, Computing Hardware & Networking

Southwark College

Bachelor of Technology (BTech), National Diploma in Software Engineering