Ivan Gonzalez
Escalated Technical Support Specialist at Blueprint Technologies
- Role
- Escalated Technical Support Agent at Blueprint
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
Experience
Escalated Technical Support Agent
Jan 2017 — Present · Bellevue, WA, US
Responsible for user account security verificationCreate customized responses to provide optimal user experienceWork and promote a healthy team environmentResponsible for in depth analysis and review of complex user issuesGenerate fully customized responses tailored to specific user issuesCreate detailed notes outlining research performed and data collectedResponsible for collection, documentation, and temporary resolution of edge case user issuesCreate and update undocumented processes for engagement-wide useRequired to provide documented feedback for colleagues as well as teams offsite and in other countriesRequired in-depth understanding of various types of hardware and softwareReport emerging issues directly with developers to help gauge impact, severity, and counter-measures to mitigate damage.
Skills
- Photoshop
- Game Development
- Perforce
- Game Design
- Mmo
- Xbox 360
- Wii
- Gameplay
- Console
- Quality Assurance
- Adobe Photoshop
- Video Games
- Game Testing
- Testing
- Ps3
- Computer Games
- Jira
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