Ivan F. Ruiz
Process Optimization and Business Transformation Expert
- Role
- Senior Project Manager - Network Engineering and Optimization at American Express
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
Experience
Senior Project Manager - Network Engineering and Optimization
May 2016 — Present · Miami, TX, US
Provide re-engineering leadership for the Global American Express Service Centers for proprietary network of charge/credit cards- Responsible for developing and maintaining reporting methodology to accurately reflect progress/changes on Innovation and Engineering Project Portfolio- Lead re-engineering project investment submission and monthly reporting process for the American Express call center network- Create, develop and implement re-engineering projects that add value on key call center metrics like Call Handling Time, Demand reduction and Customer Experience- Ensure proper portfolio tracking of project benefits.
Education
University of Miami Herbert Business School
MBA
2004 — 2006
Universidad de Los Andes
B.S.
1993 — 1999
Florida International University - College of Business
Master's
2008 — 2009
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