Ivana P.
Product Delivery Manager @Lufthansa Systems
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WORK HISTORY
Product Delivery Manager @Lufthansa Systems
Berlin, DE
Supporting customers for few products from: USA, Canada, Italy, France, Russia, Turkey, Croatia, Germany, Malta•Advising the customer on procedural and product-related issues•Managing all technical customer communication •Incident analysis-CMDB librarian -PDM for Cloud test environment •Versions/Patch Deliveries, Problem analysis, System monitoring, Updates - Linux/DB Oracle/App•Developing detailed solutions for change requests in collaboration with other involved units•Handling customer inquiries, complaints and complex service requests•Updating the product technical documents and information•Cooperating closely with a variety of internal stakeholders•Performing project management•Assuming responsibility for activities conducted in customer forums•Providing expert assistance in generating business with existing customers
EDUCATION
Croz d.o.o.
IBM WebSphere MQ
KING ICT
BC400, SAP ABAP
Faculty of organization and informatics
Master of Informatics, Master’s Degree, Information Systems
Housing
Certification, CompTIA Project+ certification
SKILLS
ABOUT IVANA P.
Experienced Information system specialist who has been working in IT departments for 22…
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