Ivana G.
Customer Operations Director, Utilities @爱立信
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WORK HISTORY
Customer Operations Director, Utilities @爱立信
Plano, TX, US
EDUCATION
The University of Texas at Dallas
Bachelors of Science
Worcester Polytechnic Institute
Masters of Science
ABOUT IVANA G.
When projects are large, complex, and technically demanding, they require more than just management—they need structured leadership, clear alignment, and calm, decisive execution. That’s where I come in. With over 15 years of leadership experience in telecom and mission-critical infrastructure—including Private LTE networks for utilities, NG-911 for public safety, and submarine RADAR systems—I leverage commercial insight and operational discipline to effectively lead cross-functional teams across engineering, delivery, customer success, and partner domains. Core Competencies: 🪄 Leadership: Managing programs from initial solution design and risk analysis through cost modeling, detailed scoping, and comprehensive schedule planning. Certainty: Driving successful outcomes through meticulous coordination, proactive risk mitigation, and clear, consistent communication to align technical execution with customer priorities. Clarity Amid Complexity: Serving as the steady, reliable interface for internal and external stakeholders, translating ambiguity into actionable plans, and consistently driving measurable progress. At industry-leading companies such as Ericsson, General Dynamics, and Comtech, I proactively align technical scope, cost models, and deployment timelines early in the sales cycle—fostering customer trust and confidence. My strategic approach to converting complex requirements into executable plans has directly supported securing multimillion-dollar contracts. I consistently deliver on projects where precision, timelines, and expectations are non-negotiable.
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