Ivan Torres
Implementation Project Manager @Lytx, Inc.
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WORK HISTORY
Implementation Project Manager @Lytx, Inc.
San Diego, CA, US
Developed and implemented a Standard Operating Procedure (SOP) for the Customer Portal, increasing client adoption to 30%, more than double the team average of 12%, enhancing operational efficiency and customer engagement-Led client onboarding and training sessions with senior leadership teams, managing end-to-end rollout and implementation of Lytx camera systems across fleet operations, ensuring adherence to project timelines and minimizing disruption-Collaborated cross-functionally with Technical Support and Product Management to analyze camera performance data, diagnose operational issues, and deliver tailored solutions, improving system reliability and client satisfaction scores-Streamlined project workflows for an Enterprise client, reducing book-to-first-ship time from 23 days to 15 days by coordinating cross-functional teams, optimizing scheduling, and removing process bottlenecks-Facilitate ongoing client meetings with Ferguson Enterprises, serving as the primary liaison for technical and operational issues; initiate cross-functional action plans with the appropriate teams to resolve challenges and reduce recurrence.
EDUCATION
California State University San Marcos
Bachelor of Business Administration (B.B.A.), Global Supply chain
ABOUT IVAN TORRES
Hi, I\'m Ivan. I am a results-focused Operations Manager with a solid 4-year background in time management, accountability, and interpersonal skills, all of which contribute to driving successful project outcomes. I am adept at coordinating cross-functional teams to plan and execute project milestones aimed at long-term goals.My work has focused on building strategic plans across all departments to reduce service failures and determine which value-added tasks to automate for increased efficiency and profitability. I can effectively keep up in a fast-paced environment and leverage resources to ensure positive project outcomes. Some of my most effective initiatives have involved creating risk mitigation plans for both the carrier and client networks.
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