Ivan Kowalczuk

About Ivan Kowalczuk

I am a Energetic, technical-minded professional IT Specialist with an excellent knowledge of IT support, troubleshooting, and problem solving skills. In conjunction with a high technical aptitude, and unyielding commitment to great customer service my work can effectively be utilized in contribution to the success and profitable operation of a corporation.

Experience

1. IT Field Support Technician

   ChenMed

   Nov 2016 — Present · Lakeland, FL, US

   Assisted with the automation of printer installation via GPO through a Windows server and the imaging of computers via a PXE server.° Migrated mobile devices (iPhones and iPads) to a Mobile Iron Cloud MDM server.° Upgraded firewalls at multiple medical centers to enable automatic failover of network connections.° Executed the standardization of the LAN (Local Area Network) and WAN (Wide Area Network) while supporting remote users.° Communicated customer concerns and recommended improvements to our operations and engineering staff.° Reduced Service Now incidents by replacing over 200 computers, automating the installation of desktop software applications, and troubleshooting network connections to ensure the proper functioning of computer systems.° Documented troubleshooting procedures, operations manuals, and user guides to empower users.° professionally provided level 2 technical support to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance, and documenting and closing tickets efficiently.° Completed service requests and tasks via email, ticket system, or remotely with some phone contact and/or travel to site locations to troubleshoot hardware and software problems.° Responded to escalated requests from the help desk for issues related to computers, phones, printers, faxes, and scanners.° Worked with Microsoft Office suite; Windows 10 and Windows 8.1 operating systems DNS, DHCP, Windows Active directory, Junos Pulse, Android, iPhone mobile devices, and medical equipment.° Assisted users with questions, complications, and/or problems when using proprietary EMR software.° Installed and maintained in-house systems, including marketing video appliances, video conferencing, and telephony equipment throughout our Medical Centers.° Assisted with Hardware Acquisitions, Inventory, and Asset Management.

Education

• South Miami Senior High School

  High School Diploma, General Studies

  2001 — 2005

Skills

• Micros
• Windows Xp
• Software Installation
• Hotels
• Computer Repair
• Wiring
• Computer Hardware
• Computer Hardware Troubleshooting
• Android
• Hospitality Industry
• Hospitality Management
• Food & Beverage
• Customer Service
• Pre-Opening
• Troubleshooting
• Microsoft Office
• Electrical Troubleshooting
• Computer
• Dhcp
• Hotel Management
• Opera
• Windows Vista
• Cable Management
• Ip Phones
• Security
• Agilysys
• Food
• Event Planning
• Cash Handling
• Computer Maintenance
• Windows
• Wireless Networking
• Kronos Timekeeping
• Food
• Resorts
• Customer Support
• Mitel
• Event Management
• Sharepoint
• Active Directory