Ivana Lichtscheidl
Vice President of Quality Improvement & Risk Management, Privacy Officer
- Role
- Vice President of Quality Improvement & Risk Management at Evergreen Treatment Services
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ivana Lichtscheidl
Experienced leader in quality improvement, risk management, compliance, and privacy across diverse industries, with a deep-rooted background in healthcare management and public health. Having held leadership roles at Evergreen Treatment Services, Pioneer Human Services, and Virginia Mason Medical Center, I bring a strategic approach to quality, regulatory compliance, accreditation survey readiness, and patient safety.With a growth-oriented mindset, I thrive on building and leading high-performing teams, driving technology-based solutions to enhance efficiency, and spearheading programs and strategic initiatives from inception to long-term sustainability. Known for my integrity, evidence-driven decision-making, and persuasive communication, I am passionate about optimizing operations, ensuring compliance, and fostering a culture of excellence.
Experience
Vice President of Quality Improvement & Risk Management
Jul 2023 — Present · Seattle, WA, US
Strategic Leadership: Partnering with the CEO and Board of Directors to define and execute organizational goals, ensuring alignment with long-term business strategies and growth initiatives.Operational Excellence: Direct oversight of risk management, patient safety, contracts administration, compliance, privacy, and quality across Clinic Services and Client Outreach Divisions, driving operational efficiency and superior service delivery.Compliance & Process Improvement: Lead the design and implementation of compliance monitoring systems, tracking critical activities such as licensing, contract renewals, audits, and staff training to ensure continuous process enhancements and regulatory adherence.Change Management Champion: Propose and execute transformative change strategies, embedding a Just Culture to cultivate transparency, accountability, and collaboration throughout the organization.Data-Driven Decision Making: Maximize the business value of data by serving as a thought leader in Data Governance, enabling informed decision-making and enhancing data-driven strategies.Executive Sponsorship: Provide visionary leadership for strategic process improvement initiatives, driving measurable business outcomes and organizational transformation.
Education
University of Washington
M.H.A., Healthcare Management & Public Health
2013 — 2015
Toronto Metropolitan University
BSc EH, Environmental Health
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