Isabelle Ulisse
Digital Product Manager @Decathlon Pro
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WORK HISTORY
Digital Product Manager @Decathlon Pro
Villeneuve-d’Ascq, FR
Gestion du backlog et animation des tickets des utilisateurs business• Collecter et analyser les besoins utilisateurs pour orienter le développement de futures fonctionnalités• Formaliser les besoins par des user stories• Définir et animer les priorités de développements en fonction des contraintes de l\'équipe (budget, ressources, sécurité…)• Tester, livrer et participer à l\'amélioration régulière des fonctions• Collaborer avec les équipes interfonctionnelles (développement, logistique, ventes) pour assurer le succès du produit.• Formaliser et archiver les documentations
EDUCATION
Université libre de Bruxelles
Master's degree, Tourism Science and Management
UMONS
Bachelor's degree, Translation
Ichec Brussels Management School
Postgraduate, Marketing Management
SKILLS
ABOUT ISABELLE ULISSE
Freelance Digital Project Manager / Product Manager with 20+ years of experience in digital transformation, e-commerce, CRM and customer experience, supporting organizations in complex and international environments.I help companies design, deploy and optimize e-commerce and CRM platforms, aligning business strategy, customer journey and technology to deliver measurable results: performance, adoption and scalability. Core expertise- Digital transformation project management (multi-BU, international, high-stakes programs)- E-commerce platforms & CRM: Salesforce Commerce Cloud, Salesforce Sales Cloud, Zendesk, Genesys- Omnichannel customer experience & customer journey optimization- Product & project management (Agile / Scrum)- Change management & stakeholder alignment Functional & business experience- Retail, B2B & B2C e-commerce- CRM & customer service transformation- Cross-functional teams (IT, marketing, sales, customer care)- International and multicultural environments Tools & methodologies- Salesforce Commerce Cloud, Salesforce Sales Cloud, Zendesk, Genesys, Intershop, Magento- Agile / Scrum, Jira, Confluence, Miro- Google Analytics, Power BI, CRO, A/B testing, UX/UI optimization Available for freelance missions in- Digital & e-commerce transformation- CRM & customer experience platforms- Omnichannel strategy & execution- Product & digital program management Let’s connect to discuss digital transformation, e-commerce, CRM and customer experience projects.
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