Anoop Nair
Customer Success Leader | Driving SaaS Adoption, Retention & Growth | Social Listening & CRM Expert | Ex-Onedirect (Gupshup) | MBA – IT
- Role
- Manager, Customer Success at Konnect Insights
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Anoop Nair
I build Customer Success as a strategic function, not just a support layer! With…
Experience
Manager, Customer Success
Apr 2023 — Present · Delhi, IN
Lead a portfolio of enterprise accounts across multiple industries, ensuring successful onboarding, adoption, and retention of the Konnect Insights platform.Key Achievements:• Increased feature adoption through targeted enablement programs, tailored training sessions, and proactive engagement.• Partnered with C‑suite and senior stakeholders to align platform capabilities with strategic business objectives, influencing customer experience and marketing strategies.• Spearheaded upsell and cross‑sell initiatives, contributing in incremental ARR.• Drove renewal success rate of +95% by maintaining strong customer health scores and mitigating churn risks early.• Delivered actionable insights using social listening analytics and advanced reporting to inform client brand strategies.• Collaborated with product teams to relay customer feedback, driving enhancements and new feature adoption.
Education
Amity University
Master of Business Administration - MBA, Information Technology
Citadel Residential School, Kerala
11th, Commerce
2008 — 2009
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
2011 — 2016
Sarvodaya Vidhyalaya
12th, Commerce
2009 — 2010
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