Muhammad Subhan N.

About Muhammad Subhan N.

Passionate IT Student | Tech Enthusiast | Effective Team Leader *All opinions & views are my own*Hey there! I\'m Subhan, and I hold an Associate of Applied Science in Internet and Information Technology from Queensborough Community College, CUNY. I graduated with a 3.8 GPA and consistently made the Dean\'s List.As a Network Operations Engineer, I have expertise in using the Bloomberg terminal to enhance productivity. I resolved 50-70 tickets daily, addressing network maintenance, outages, and network issues swiftly. Collaborated with global teams for 24/7 support and facilitated rapid problem resolution through effective communication with diverse teams and vendors. Developed skills in BGP, OSPF, and TCP/IP protocols, optimizing network efficiency and costs. In my past roles at Starbucks and Mavis Discount Tires, I honed my leadership skills and contributed to significant revenue boosts and enhanced customer satisfaction. At Starbucks, I led dynamic teams, implemented sales strategies, and drove a remarkable 30% revenue increase. Meanwhile, at Mavis, I improved customer satisfaction by 20% through strategic sales initiatives. Proficient in Python, C++, HTML, CSS, and JavaScript, with hands-on experience in various technical tools like Bloomberg Terminal, Visual Studio Code, and more. I seek to create innovative solutions across diverse tech landscapes. Actively involved in Student Leadership and Development programs, where I mentored emerging leaders and emphasized collaborative leadership styles, fostering inclusivity and teamwork🤝I\'m a dedicated servant leader deeply passionate about driving business success and fostering team well-being. I excel in learning from failures, cultivating the next generation of leaders, and fearlessly tackling challenging tasks. From providing tech support to assisting with personal challenges, I am committed to supporting my team in every aspect. Whether in a leadership role or offering support, I prioritize creating a positive and enjoyable work environment. Renowned for reliability and versatility, I bring a strong blend of multitasking, collaboration, and empathy to every endeavor. 🪄 Beyond tech and studies, I\'m an:Avid cook Fitness enthusiast A Book Reader A Traveler Nature lover, hiking, and more. Let\'s connect and have a laugh - whether it\'s about tech, leadership, or swapping travel horror stories, I\'m all ears! Can\'t wait to swap tales. Reach out topmate.io/itxsubhann GitHub github.com/itxsubhann Socials @ itxsubhann

Experience

1. Global Technical Support

   Bloomberg

   Jun 2025 — Present · NY, US

Education

• Queensborough Community College of The City University of New York (CUNY)

  Internet and Information Technology, Computer Programming, Specific Applications

• CUNY School of Professional Studies

  Bachelor's degree, Information Sciences