Vivek Joshi
Enriching Customer Experience through Digital-Cloud Journey
- Role
- Sales Director - Crm at Tata Consultancy Services
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Vivek Joshi
A versatile Strategist working closely with leadership team, I have handled projects from various industry verticals. Thus, an industry-agnostic professional, I have always been leading teams constituting people with various experience bands. Highlights of my assignment have included-strategic planning, costing & estimation, infrastructure planning, solution design, managing complex projects, capability building and demonstrations, pre-sales activities, vendor management.26 years of consulting experience in Digital & CRM space. Large Program, Project and Engagement Management for various customers across the globe with marquee CRM implementation in Siebel, Microsoft Dynamics and Salesforce. Siebel Certified Consultant, ITIL V3 Certified, Microsoft Azure Certified, Salesforce Certified AI AssociateSpecialties: Consulting Sales, Engagement Management, Program Delivery Management, Service Delivery Management, Consulting, Process Optimization
Experience
Sales Director - Crm
Nov 2023 — Present · US
As part of CTO CRM CoE, I am responsible for growing CRM footprint (Salesforce and MS Dynamics) and managing customer relationships for Banking and Insurance customers across Americas.
Education
Maulana Azad National Institute of Technology
MCA, Computer Applications
1995 — 1998
Skills
- Service Delivery
- Siebel
- Software Project Management
- Program Management
- Pre-Sales
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