Umair Khan
Store Manager @Mia By Tanishq
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WORK HISTORY
Store Manager @Mia By Tanishq
Faridabad, IN
Store Manager | Mia by TanishqThe Mall of Faridabad, NIT | Oct 2025 – PresentAs a Store Manager at Mia by Tanishq, I lead daily retail operations with a strong focus on customer experience, business growth, and brand compliance. My role involves managing end-to-end store performance while ensuring seamless team coordination and delivering a premium jewellery buying experience.Key Responsibilities • Oversee daily store operations including opening/closing, inventory management, and sales processes. • Deliver exceptional customer service aligned with Tanishq’s brand standards to drive customer loyalty and repeat business. • Achieve monthly sales targets through strategic planning, efficient team allocation, and customer engagement. • Train, guide and motivate the staff to maintain grooming, discipline, product knowledge, and high performance. • Handle team scheduling, attendance, weekly offs, performance evaluation and operational discipline. • Ensure visual merchandising and store presentation reflect brand guidelines at all times. • Manage stock reconciliation, shrinkage control, and timely coordination with HO for replenishment. • Resolve customer concerns professionally while maintaining strong brand image and trust. • Ensure compliance with all SOPs, security processes, and audit requirements. • Drive local marketing initiatives and customer relationship building to increase footfall and conversions.Key SkillsRetail Operations • Team Leadership • Customer Experience • Jewellery Sales • Visual Merchandising • Inventory Control • CRM • Sales Strategy • Training & Development • Store Performance Management
EDUCATION
Jamia Millia Islamia
Bachelor's degree
Jamia Millia Islamia
High school
ABOUT UMAIR KHAN
I am a retail professional with strong experience in luxury jewellery sales, store operations, and team leadership, currently working as a Store Manager at Mia by Tanishq.With hands-on exposure to premium jewellery retail through Mia by Tanishq, Ophira, and Jewelbox, I have been involved in driving store revenue, improving customer experience, and building disciplined, performance-driven teams. I believe in combining brand values with consultative selling to create long-term customer trust.My strengths include sales growth, store operations, visual merchandising execution, inventory control, and team training, along with maintaining high standards of service, grooming, and store discipline. I am comfortable handling daily targets, KPIs, walk-in conversions, and high-value customer interactions.I am passionate about luxury retail, jewellery craftsmanship, and brand building, and I enjoy working in environments where customer experience and operational excellence go hand in hand.Open to learning, growth, and leadership opportunities within premium and luxury retail.
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