Tyler Reilly
Modern Workplace Tech Lead @Watercare Services Limited
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WORK HISTORY
Modern Workplace Tech Lead @Watercare Services Limited
Auckland, NZ
As Tech Lead, I shape Watercare’s modern workplace direction across cloud platforms, security, and digital employee experience. I operate at the intersection of technical delivery and business outcomes, simplifying complex systems while grounding decisions in cost, risk, and long-term sustainability.I am known internally as the person who usually knows how to fix something, or at least knows where to point you. Beyond that, I consistently translate technical capability into clear business value, including cost avoidance, licence efficiency, automation benefits, and risk reduction. This allows me to influence prioritisation and investment decisions without losing technical rigour.I regularly bridge conversations between engineering, security, procurement, finance, and leadership, ensuring tooling and automation are understood not just in terms of how they work, but why they matter.Key contributions include- Leading the adoption of Digital Employee Experience tooling, securing executive buy-in and aligning legal, procurement, security, and technical stakeholders- Running a Gartner-aligned Digital Workplace maturity review, using DEX data to prioritise improvements and report progress year-on-year- Embedding modern workplace platforms into ServiceNow, uplifting the service catalogue and establishing a reliable CMDB- Optimising Microsoft 365 licensing through entitlement right-sizing and cost analysis- Delivering automation that reduced manual effort, operational noise, and support overhead- Providing technical consultancy and mentorship across security, device management, identity, and cloud initiatives
EDUCATION
Unitec
New Zealand Certificate in Information Technology
Unitec
Bachelor of Computer Systems, Computer Networking and Security
SKILLS
ABOUT TYLER REILLY
I am the person people turn to when something needs fixing, clarity, or momentum. Whether it is a technical problem or simply finding the right person to talk to, I either have the answer or know exactly where to go.As a Modern Workplace Tech Lead with over eight years’ experience, I help organisations modernise, secure, and scale their digital environments. My work is outcome-focused. I specialise in Microsoft Intune, Azure Virtual Desktop, and endpoint security, simplifying complex infrastructure, automating repetitive work, and building platforms that quietly just work.A core part of my role is translating technical capability into real business value. That includes cost avoidance, licence efficiency, reduced operational effort, and risk reduction. I am comfortable bridging conversations between engineering, security, finance, and leadership, ensuring decisions are understood not just technically, but in terms of impact and sustainability.From decommissioning legacy platforms to enabling security-first, cloud-native workplaces, my aim is to make IT invisible when it should be, and impactful when it matters.Core strengths- Modern Workplace architecture including Intune, Azure Virtual Desktop, and Nerdio- Endpoint management, identity, and compliance across Microsoft 365 and Entra ID- Security hardening using Defender, MFA, and protocol and configuration clean-up- Automation and observability using PowerShell, Azure Workbooks, and update rings- Practical guidance, cross-team enablement, and documentation that people actually useOutside of work, I enjoy retro computing, genealogy, and occasionally writing. I keep a close eye on Microsoft’s evolving product landscape, particularly Intune and Microsoft 365, through official channels, release notes, and community blogs. This helps me stay ahead of change and bring informed, practical solutions to the teams I support.Always open to chats, questions, or swapping notes with others working in this space.
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