Ric R.

About Ric R.

I’m an Executive Director-level product leader building Lifestyle + Dining experiences where premium is earned through reliability, clarity, and recovery. I translate editorial taste into scalable systems: partner rails, eligibility logic, availability confidence, policy transparency, and measurement guardrails that protect trust while driving conversion and loyalty.My work sits at the intersection of product strategy, ecosystem constraints, and experience design. I’m strongest in multi-partner environments where “good UX” requires governance, instrumentation, and operational reality, not just strong screens.Before moving into Lifestyle + Dining product management, I led premium travel experience direction and helped build U.S. Wealth Management digital capabilities from 0→1, including account data aggregation for a comprehensive financial picture.

Experience

1. Product Manager

   JPMorganChase

   Feb 2026 — Present · New York, NY, US

   I set product direction for Lifestyle + Dining, building premium dining experiences where curated discovery must translate into real access and repeat use. I established the operating model for “trusted access” by aligning editorial integrity with partner rails (inventory truth, policy constraints, eligibility logic) and by instrumenting the full funnel with guardrails that protect trust while improving growth and efficiency. I lead cross-org execution across product, engineering, partners, and ops, scaling reusable patterns and governance so the platform can expand without degrading experience quality.• Set strategy + roadmap for premium dining: defined the wedge, sequencing (rails-before-ribbons), and decision criteria tied to adoption, conversion, retention, and operational load• Scaled capability by operationalizing “availability confidence + policy clarity + recovery” as product standards (not one-off UX), reducing surprises and increasing predictable benefit usage• Led cross-org alignment (partners/platform/ops): defined governance, escalation expectations, and measurement hygiene so teams can ship faster without eroding trust

Education

• SUNY New Paltz

  Bachelor's degree, Communication and Media Studies

  1994 — 1998

Skills

• Visual Design
• User Interface
• Adobe Creative Suite
• Interactive Marketing
• Graphic Design
• Concept Development
• Creative Direction
• Site Maps
• Indesign
• Wire Framing
• Xhtml
• Mobile Applications
• Logo Design
• Html 5
• Actionscript
• Typography
• Web Development
• Art Direction
• User Interface Design
• Css
• Photoshop
• User Experience Design
• Interaction Design
• Flash Video
• Layout
• Mobile Design
• Flash
• Information Architecture
• Graphics
• Rich Media
• Digital Media
• Creative Strategy
• User Experience
• Omnigraffle
• Wireframes
• Interactive Advertising