Nicole Richardson

About Nicole Richardson

Build customer success infrastructure that drives measurable outcomes → 95%, 15-25%, 53%. 🧠 :I diagnose what\'s actually broken (not just what looks broken), design scalable solutions, and ensure teams adopt them. High adoption is the secret sauce:10+ years of orthodontic operations expertise means I can translate between \"practice language\" and \"tech language\"- making me invaluable to dental tech companies, DSO/OSO groups, and platforms serving this industry. 🦷 \'- Built the CS function at TIO International, managing 16 multi-location practices (40+ offices)- Spent 9 years at Waldman Orthodontics scaling from front desk to strategic operations partner - Led digital transformation: CRM automation, virtual consultations, practice management systems - Created proprietary diagnostic methodology that identifies root causes beyond surface metrics \':Customer success, implementation, or practice growth consulting roles in dental/ortho tech where I can build infrastructure, drive adoption, and deliver ROI: Dental SaaS platforms • Practice management software • DSO/OSO organizations • Orthodontic technology vendors • Consulting firms focused on practice operations Remote | Based in Roseville, CA n••••••••@gmail.com Open to connecting - let\'s talk about what makes practices successful!

Experience

1. Implementation Specialist

   OrthoFX

   Nov 2024 — Present

Education

• California State University-Sacramento

  Bachelor's Degree, Psychology

  2009 — 2014

• Woodcreek High School

  Diploma

  2005 — 2009