Ddiara D.
Guest Services Professional @New York Marriott At The Brooklyn Bridge
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WORK HISTORY
Guest Services Professional @New York Marriott At The Brooklyn Bridge
Brooklyn, NY, US
Deliver outstanding guest service by managing check-in, check-out, and all front desk operations in accordance with Marriott brand standards. Serve as the first point of contact for guests, providing warm welcomes, personalized assistance, and prompt resolution to inquiries and concerns. Process guest payments, deposits, and credit card authorizations accurately while maintaining data security and financial integrity. Promote Marriott Bonvoy loyalty enrollment and upsell room categories and amenities to enhance guest satisfaction and increase property revenue. Utilize Marriott’s property management system to manage reservations, guest profiles, and operational reports. Collaborate with other departments to maintain smooth communication and consistent service delivery throughout the guest journey. Uphold Marriott’s commitment to exceptional hospitality by maintaining a professional appearance, positive attitude, and proactive problem-solving approach.
EDUCATION
La Consolacion College - Bacolod
Bachelor’s Degree, Tourism Management
University of Negros Occidental - Recoletos
High School
University of St. La Salle
Bachelor’s Degree, Management
ABOUT DDIARA D.
Driven by a genuine passion for hospitality and cultural connection, I take pride in…
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