Chandra Kishor

About Chandra Kishor

I am an accomplished Technical Service Manager with expertise in delivering consistent, high-quality results. Currently, I am excited to be part of the SAP Enterprise Cloud Services team within the SAP Product Engineering board area.In my role, I contribute to SAP\'s global strategy by supporting customers in their SAP S/4 HANA adoption journey, helping them transition to the Intelligent Enterprise. As a Technical Service Manager, I engage in technical and architectural discussions with customers, develop solution roadmaps, and analyze and implement SAP support methodologies.With over 9 years of experience in SAP Technical Administration, particularly in SAP Basis, I possess comprehensive knowledge of SAP S/4HANA architecture, conversion, migration paths, methodologies, and tools. I am well-versed in SAP solutions, technology, and products, as well as cloud technology. Additionally, I have a strong background in technical architecture, implementation, and change management.As a TSM, my work involves coordinating delivery and projects in heterogeneous environments. I am skilled in owning and leading operational tasks, driving process improvements, and ensuring stable operations. Identifying top issues and driving the resolution process is also a key strength of mine.Communication is essential in my role, and I am fluent in both verbal and written English. I am a collaborative team player, capable of working effectively as a virtual member of a dynamic, dispersed team.At SAP, we are committed to building breakthroughs together. With our purpose-driven and future-focused approach, we help customers worldwide work more efficiently and use business insight more effectively. As a cloud company, we prioritize inclusion, health, and well-being, offering flexible working models to ensure everyone can thrive.

Experience

1. Technical Service Manager

   SAP

   Mar 2023 — Present · Bengaluru, IN

   Job Title: Technical Service Manager (TSM), SAP Enterprise Cloud Services (ECS)Job Description:As a Technical Service Manager (TSM) at SAP Enterprise Cloud Services (ECS), I serve as a trusted technical advisor, safeguarding and optimizing customer investments in SAP\'s robust cloud solutions. My role is pivotal in enriching the customer experience by leveraging the power of ECS and advocating on behalf of our customers.Key Responsibilities: Primary contact for customers regarding technology discussions and technical issues. Understanding customer\'s business to suggest tailored solutions. Advising on technical requirements and providing support throughout their lifecycle within ECS. Identifying and positioning valuable ECS services for the customer. Supporting customer’s Intelligent Enterprise transformation as a technical consultant. Identifying top issues, defining service plans, and driving implementation across the customer landscape. Designing optimal SAP configurations to maximize system performance and availability.Skills and Experience: Knowledge of S/4HANA architecture, conversion, migration path, and tools. Experience in SAP NetWeaver Administration, migration, and upgrades. Understanding of SAP High Availability or Disaster Recovery architecture in cloud. Experience in technical planning, implementation, configuration, and integration of SAP solutions. Understanding of SAP cloud solutions and integration scenarios in hybrid cloud.In my role as a TSM at SAP, I am committed to not just delivering a service, but also building strong, lasting relationships with our customers, helping them navigate their journey with SAP ECS. I am passionate about what I do and look forward to continuing to serve and delight our customers.

Education

• Asansol Engineering College, Asansol, West Bengal, India

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2009 — 2013

• College of Commerce, Arts and Science - Patna, Bihar

  I.Sc(Intermediate of Science), Mathematics, Physics, Chemistry

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech (WILP Mode), Computing Systems & Infrastructure

Skills

• IT Recruitment
• Interviews
• Online Research
• Us Staffing
• Human Resources
• Singapore Staffing
• Recruiting
• Crm
• Applicant Tracking Systems
• Account Management
• Sdlc
• Benefits Negotiation
• Sourcing
• Internet Searching
• T&M and Mr Model Staffing
• Team Leadership
• Erp
• Vendor Management
• Temporary Placement
• Search Strategies
• Management
• Screening
• Rfp
• Rfp and Rfq Proposal