Abhijeet Deshpande

Global Program Management | Operations & Governance | Digital Transformation Enabler | Project Management | Agile & ITIL Practitioner | Oracle HCM Functional Consultant | Oracle Time and Labor

Role
Senior Manager, Client Services at Jade Global
Location
Pune, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Abhijeet Deshpande

ERP & Transformation LeadershipLed end-to-end Oracle EBS 11i/R12/Cloud transformation programs valued at $10M+.Delivered global ERP rollouts across 8–12 countries with 100% on-time go-lives.Reduced financial close cycle time by 25–35% through business process re-engineering.Improved procurement and supply chain process efficiency by 20–30%.Achieved 99.8% system availability post-implementation.Agile Delivery & Program GovernanceIncreased sprint velocity by 30% within 3 quarters through Agile maturity coaching.Improved release predictability from 65% to 90%+ using data-driven Agile metrics.Reduced defect leakage into production by 40%.Accelerated deployment cycles by 25% via CI/CD and structured release planning.Implemented scaled Scrum practices across 5+ global product teams.Global IT Service DeliveryManaged global service portfolios exceeding $15M annually.Reduced P1/P2 incidents by 35% through ITIL-driven root cause analysis.Improved SLA compliance from 88% to 99% within 12 months.Delivered 20% operational cost optimization via vendor consolidation and automation.Standardized ITSM processes across 3 continents.Stakeholder & Executive LeadershipPartnered with C-suite stakeholders to align IT roadmap with $100M+ revenue growth strategies.Improved stakeholder satisfaction scores by 25%.Led quarterly steering committees and executive governance forums.Drove cross-functional collaboration across Finance, SCM, HR, and IT.People & Culture ImpactBuilt and mentored teams of 50+ global professionals.Reduced attrition by 18% through structured engagement and career development programs.Developed 10+ Scrum Masters and Product Owners through targeted coaching.Increased employee engagement scores by 20%.

Experience

  1. Senior Manager, Client Services

    Jade Global

    Jul 2021 — Present · Pune, IN

    Spearheaded Agile transformation and delivery governance for enterprise clients including DocuSign, FormFactor, and VMware, aligning delivery with strategic business goals-Directed end-to-end Oracle ERP release cycles across multiple sprints, ensuring effective cross-functional collaboration, timely UAT execution, and production stability-Established and matured PMO and Internal Audit functions, enabling robust SOX controls and adherence to ITIL best practices-Led resource planning, recruitment, and mentoring for globally distributed teams across the US and India, optimizing capacity and budget utilization.

Education

  • Savitribai Phule Pune University

    Bachelor of Commerce - BCom

  • Savitribai Phule Pune University

    Masters Of Computer Management. (MCM), Management

    2001 — 2003

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Abhijeet Deshpande — Senior Manager, Client Services at Jade Global in Pune, MH, IN | Unifers