Vik Arora
Customer Advocate & Business Program Manager
- Role
- Sr Practice Director, Professional Services at Conga
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Vik Arora
Cloud specialized professional based out of Indianapolis, Indiana having a strong Focus and experience on Salesforce.com consulting and implementation with domain focus of Quote-to-Cash on Conga Platform and Salesforce. Vikas has 25 Years of technology industry experience and 12+ years of salesforce.com solutioning, configuration & consulting experience. Strong functional, organizational delivery program effectiveness leader and stakeholder manager balanced with Salesforce.com functional and technical expertise.Led enterprise Quoting, Contracting and Billing implementations for some of the most respected companies in the U.S and UK. Proven expertise and track record of success in helping clients successfully implement, integrate and deliver business value from salesforce.com solutions (Sales Cloud, Service Cloud & Force.com). Efficiently works with a team of architects, developers & configuration engineers wearing the shoes of Practice Director, Project Manager, Program Manager, Business Analyst and Solution Architect for Salesforce.com projectsIn the current role Vikas works with distributed teams in USA, India and UK and key activities include - Managing P&L for Conga revenue Lifecycle practice, while contributing to Topline and Bottomline, Scoping of Business Processes, Salesforce.com consulting packaged offerings, integration with bespoke software and occasional upselling & cross selling through Change Orders and Account Farming. Salesforce certified Consultant for Quoting & Scrum Certified for delivery practices.Highlights- Business Units Management for P&L- Business Operations for India Office- Sales bids for RFPs with help of Sales Engineers- CRM & Technology Training- Expertise in CRM based solutions- Working with a team of 60 Engineering & Business Resources- Key expertise : IT Transformation to Cloud and CRM Strategy- Cloud based technologies (Force.com, Google AppEngine)- Close interaction with US / UK Marketing and Sales Team
Experience
Sr Practice Director, Professional Services
Jun 2020 — Present · Carmel, IN, US
Role in Sales & Services Sales: Helping & Collaborating with the Sales team to speak with customers to help them understand Conga product capabilities. Closely working with Services sales for a solution vision, estimate the project or a transformational program for our customers. Representing Conga during customer’s executive, business and IT teams to explain product, delivery and partner ecosystems to help establish the transformational roadmap with the convergence of IT and business. Craft the detailed solution proposals along with project estimates with hours, roles, financials and timelines with multi dimensional elements of complete program scope Role in Customer Excellence / Professional ServicesWorking closely with internal stakeholders after project kickoff to establish an operating rhythm of Conga Implementation Methodology which executes the gold standard tasks to achieve customer excellence for every possible tomorrow. Host and Lead the steering committee meetings for key enterprise customers and drive the transformational program achieve business results and happy customers
Education
Maharshi Dayanand University
M.S., Computer Science
2001 — 2003
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