Egbon
IT Support Specialist, Emea ll @Vantage Data Centers
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WORK HISTORY
IT Support Specialist, Emea ll @Vantage Data Centers
Delivered advanced technical support across Windows and macOS desktops, iPhones, Android devices, and MDM platforms, resolving complex software, hardware, and connectivity issues across diverse user environments.• Acted as escalation point for 1st-line support, collaborating with IT, cybersecurity, and network teams to resolve complex incidents.• Worked with Cybersecurity and Networking teams to troubleshoot issues, enforce security protocols, and deploy secure systems.• Supported firewall and switch replacements, including configuration, upgrades, and coordination with vendors to ensure compliance and uptime.• Participated in security incident response, identifying threats and supporting remediation efforts.• Managed the IT ticketing system, ensuring timely resolution, SLA compliance, and accurate documentation.• Conducted root cause analysis, identified recurring issues, and contributed to process improvements.• Created internal documentation and knowledge base articles to enhance support efficiency.• Handled full IT asset lifecycle: deployment, maintenance, and decommissioning of workstations, mobile devices, and network hardware.• Contributed to infrastructure projects, system rollouts, relocations, and upgrades.• Provided AV and conferencing support, user onboarding, and training on systems and software.• Installed and configured OS and applications across desktop and mobile environments, ensuring compliance with security and performance standards.• Maintained and repaired office and network equipment, minimizing downtime.• Liaised with external vendors to manage service requests and coordinate hardware support.• Spearheaded the regional rollout of security patches and critical updates across all endpoints, collaborating with cross-functional teams to bolster cyber resilience and ensure regulatory compliance.
EDUCATION
Europa SprachenInstitut
Professional language course
GFN
quick start for programming/Networking
Volkshochschule
German as a foreign language
Training Company
Training
VHS
Integrationskurs
ABOUT EGBON
I am a results-oriented, efficient, persistent, and agile individual with a proactive and technically curious personality. I possess excellent communication skills and am adept at recognizing and effectively dealing with a variety of situations. I am skilled in working with people and take an empathetic approach to every situation.
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