Jeff Tillett

About Jeff Tillett

Seasoned Technology leader with a solid background in developing high performing teams in the DevOps, infrastructure and support services space including but not limited to, vendor relationship management, project management, asset and inventory management, and more.

Experience

1. Director, Build and Release Engineering

   Appdynamics

   Jun 2019 — Present · Knoxville, TN, US

   Implement, observe, and measure Generative Artificial Intelligence (Gen AI) for increased Developer Productivity across an 1100+ development organization.Manage a team of Directors and Senior Managers and enable them to deliver world class service.Direct strategic direction of the Build and Release Engineering Team, who are responsible for supporting infrastructure, tooling, and pipelines along with the entire Developer Platform for the AppDynamics productManage team and body of work using Agile best practices in a combination of Scrum and Kanban methodologiesTechnologies responsible for include, but are not limited to AppDynamics products, Amazon Web Services (AWS), Developer Platform (Nexus, Artifactory, TeamCity, Bitbucket, Jira, SonarQube), Gradle Enterprise, Jenkins, NetApp, VMWare, Confluence, PagerDuty, and Cisco Webex.Develop and maintain a team that is driven to continually improve effectiveness and efficiency, with the ultimate goal of delivering an exceptional service with a focus on ease of useDevelop and maintain key performance indicators (KPI)/ metrics to evaluate performanceOwnership of technology run books used to effectively manage and troubleshoot systems -DORA Metrics-AI Adoption and Impact Metrics-Ad-hoc requests for data driven insightsProvide leadership in best practices and ensure that consistent methodologies, processes, tools and guidelines are followedContribute and lead in cross-departmental strategic initiativesResponsibilities include managing a team responsible for:Monitoring and automationCritical outage restoration of service for all applications, network and infrastructure, vendor and internal escalationsRoot cause analysisOperation and application run booksSystem operations and schedulingDevOps environment to manage Infrastructure as Code using Ansible, Chef, Jenkins, Team City, Bitbucket, JIRA, and ConfluenceEngineering build systems and toolsProject management systems and tools