Natasja B.

Enterprise Resources Planning Specialist IT Tech Support @Motive Energy

Fountain Valley, CA, US

Customer-oriented, driven ERP Support Specialist with 15+ years of experience in customer service, support and data management Proficiency in Excel for data manipulation and report creation. With a proactive problem-solving approach, I thrive in detail-focused environments. Rapid decision-making and willingness to learn is a strength, along with a strong sense of ownership for tasks. Demonstrated expertise in user training, technical documentation, and ensuring seamless ERP system functionality. Willing to work remotely and travel up to 25%. Analyzed and resolved technical issues in Sage ERP software. Provided guidance and training for end-users of ERP system. Assisted users with data-related tasks, including migration and cleansing. Reduced tech support tickets by 80% by implementing user manual for Sage ERP Software>Compiled catalog of frequently asked questions and areas requiring additional training for colleagues>Examined entry process for Purchase Orders (POs), Sales Orders (SOs), and Invoices in SageDeveloped set of shortcut keys to improve efficiency in executing daily work tasks>Streamlined communication process by developing automated scripts in SSMS to generate and send emails>Addressed co-workers\' requests for updated information on Sage to ensure alignment with Salesforce data>Automated scheduled emails twice weekly>Informed colleagues of process improvement Improved data accuracy by troubleshooting data synchronization issues between Sage and Salesforce>Employed Excel match, lookup, and VLOOKUP formulas to identify errors in Sage database and Salesforce>Corrected discrepancies in both databases>Provided solutions to users via calls and emails regarding data issues