Michael Akers

Regional Services Manager @Dynatrace

Lead and mentor a multi-regional Professional Services team covering Benelux and the UK, ensuring delivery excellence across enterprise accounts.• Drive customer success through the adoption of Dynatrace AI Observability, aligning outcomes with business KPIs and ROI objectives.• Collaborate with cross-functional stakeholders in Sales, Product, and Customer Success to scale value realization and regional growth.• Champion operational excellence initiatives, enabling improved utilization, forecasting accuracy, and service quality across regions.• Advocate for a people-first culture that promotes development, accountability, and shared success.