Martin Devries
Director, Managed Services @Quick Intelligence
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WORK HISTORY
Director, Managed Services @Quick Intelligence
Mississauga, ON, CA
Providing hands-on leadership and guidance to a team of 20 professionals located in Philippines and Canada ranging across IT Support and Security Operations• Accountable for the successful delivery of all managed services offerings• Develop support processes based on client expectations and deliverables• Lead and develop various technical strategies to evolve and drive organizational direction• Automate and refine existing processes to optimize effectiveness• Provide ad-hoc consulting services as required• Served as escalation point for complex network and operational issues, ensuring continuity and rapid resolution• Led modernization initiatives, including secure network design, platform engineering, and automation improvements to accelerate delivery, increase quality, and reduce maintenance• Develop SLAs, KPIs, and risk/compliance frameworks aligned with Canadian and global standards• Oversee the service and tool deployments from vendors and ensure optimized functionality and effectiveness
EDUCATION
triOS College Business Technology Healthcare
Diploma, Multi-OS Network Specliast
ABOUT MARTIN DEVRIES
Accomplished IT Infrastructure Executive with 15+ years of success leading global technical initiatives, optimizing enterprise systems, and delivering large scale infrastructure and security solutions. A proven expertise in cloud infrastructure, network security and AI driven innovation, achieving multi-million dollar cost savings and operational excellence. Recognized for transformational leadership, skillful negotiation and vendor management, and driving technology initiatives that enable business growth across retail, corporate, and service provider environments.Leadership Highlights: IT Infrastructure Strategy, Network Security, Vendor Negotiations, Team Leadership, Incident Response, Enterprise Systems Management, Digital Transformation, Risk Mitigation, Cost Optimization, Influential Leadership, Effective Team Development, Problem Solving, Highly Analytical, Strategy Development, Technical Team Motivation, Customer Focused Approach, Mentorship and Coaching, Agile, Flexible.Certifications: CompTIA A+, Network+, Linux+; MCP, MCDST, SCAInactive: VCP, RHCSA/RHCT, GSEC, GCIHTechnical Highlights: • Server Operating Systems & IaaS Technologies: Linux, Windows, VMware, Windows Server Clustering, Microsoft Azure• Server Hardware and Management: HPe OneView, HPe Virtual Connect, HP uCMDB, HP Blade Server Chassis, Dell PowerEdge, HP ProLiant• Desktop Operating Systems & Technologies: MAC OS, Windows, Linux• Scripting/Code: WMIC, Windows Batch File/CLI, Powershell, Linux Bash, HTML• Firewall: Fortinet, Sophos UTM, Server local firewalls (including iptables), PFSense• Enterprise Applications: Microsoft Active Directory, GPOs, Microsoft Remote Desktop Services, EntraID, M365, O365, ExchangeOnline, Datto SaaS Defense, Datto SaaS Protect, Datto File Protection, Kaseya Autotask, Bullphish, DarkwebID, Datto BCDR, Datto RMM, IT Glue• Storage Area Network: Brocade SAN fabric, NetApp Filers, HP EVA, HP EMA• Networking: Cisco Catalyst Switches• Security Applications: SentinelOne EDR, StellarCyber XDR, Datto EDR, Mimecast, RocketCyber, RedSentry, Augmentt, Kiwi Syslog, Protocol Analysis (Wireshark, tcpdump)• IT Service Management: Monitor247, ServiceNow, Autotask, ManageEngine• Architecture and Framework: TOGAF, ITIL
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