Ian Russell

Experience

1. Infrastructure Engineer Ii

   JPMorganChase

   Aug 2022 — Present · Lewis Center, OH, US

   Global Identity & Access Management Operations (GIAM) team manages access for all JPMC Platforms, Database and Applications. This position will be with the Operations team whose responsibility includes implementing and administering access for all JPMC platforms and applications. • Provision and manage privileged user logical access to organization resources in different platforms according to pre-set of system rules and policies • Understanding of internal processes, procedures and IT control policies • Perform security and change control-related tasks in compliance with the Information Technology Control Policies, standard operating procedures, and reference documentation • Appropriately highlight any potential risk concerns identified, escalating to management as appropriate. • Identify continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy • Respond to Service Manager Incidents and ensure tickets are completed within the firm\'s documented SLAs for priority/severity impacts • Communicate with global peers across GIAM focusing on service delivery improvements • Ensure communication is customer-focused and professional • Help manage any ad-hoc compliance and security-related projects as required

Education

• MyComputerCareer

  Associate of Applied Science in Information Technology Network Administration and Security, Cyber Security, 4.0

  2017 — 2019

• Arts and college prep academy

  Graduate, High school diploma

  2003 — 2007

• Western Governors University

  Bachelor's in Cyber Security and Information Assurance, Cyber/Computer Forensics and Counterterrorism

  2023 — 2026