Ithi R.
Communication and Process Trainer @NTT DATA | Enhancing Training Quality Systems
- Role
- Communication Trainer at NTT DATA
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ithi R.
Email Support RepresentativeConcentrix2016 – 2018Launched my career handling email support for Amazon International, resolving customer inquiries efficiently in a high-volume environment.Quality AdvisorConvergys (now Concentrix)2018 – April 2023Supported an international telecom brand by auditing customer interactions, identifying improvement areas, and driving quality enhancements.TrainerConcentrixApril 2023 – July 2025Promoted via Internal Job Posting (IJP) to deliver training programs, upskilling teams on process excellence and customer service best practices.Process and Communication TrainerNTT DataJuly 2025 – PresentTrain agents on a Canadian virtual banking process, specializing in financial transactions and chargebacks to ensure compliance and performance.
Experience
Communication Trainer
Jul 2025 — Present
Education
University of Delhi
B.com, Accounting
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