Nabeel Ahmed

Information Technology Help Desk Support @REMAX

Los Angeles, CA, US
MOBILE NUMBERS
+17•••••••44

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WORK HISTORY

Nov 2014 — Present

Information Technology Help Desk Support @REMAX

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Beverly Hills, US

Perform routine maintenance on various workstations • Virus Removal on occasional basis from time to time • Setup file sharing over Network • Resolve Internet Hacks/ Redirects / Trojans / Malwares • Backup / Data Recovery • Anti-Virus implementation • Remotely support over Teamviewer • Internet explorer / chrome / firefox / safari user support Password resets for laptops / PC\'s • Configuring Device / drivers • Consults on Buying new IT Products. • IPad /iPhone data backing up over iCloud • Server Maintenance • Setting Up User Accounts upon newly hires • Printer / Scanner Support • Data Migration from 1 PC to Another • Image Cloning of Harddrive • Optimizing operating systems • Software updates every week. • Remote Support on Occassional Hours from time to time • Reinstalling Operating Systems • Installing Softwares as it requires •

EDUCATION

2013 — 2014

Pearson VUE

Computer and Information Sciences and Support Services

ABOUT NABEEL AHMED

I’m! Recently worked as Service Desk Analyst for Primoris resolving their day to day issues as it as it arises, helping users with zoom, Handling escalated issues, resolving issues with devices (chromebooks, iPad, laptops ), Hotspots troubleshooting, creating tickets, consulting staff on newest technologies. Highly proficient in windows xp, windows vista, windows7/10, wireless networking, File share networks, password resets, backing up data, windows imaging, data migration, remote support, citrix, teamviewer, mobile management, web updates. Comptia a+ certified computerFamiliar with device testing units, html, JavaScript, angular js, Php, batch files, etc, help desk which can be valuable asset to the companyOpen for upcoming OpportunityWhatsApp +14•••••••08

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