Sweksha Srivastava

About Sweksha Srivastava

As an Assistant Manager of Account Service at TELUS International, my job involves a combination of leadership, operational management, project management, customer service, and strategic planning to ensure the success of my team and the satisfaction of clients or customers. My extensive experience in this role reflects my ability to handle complex responsibilities and drive results. I also oversee the project management aspects, such as updating the project owner, verifying the issues reported by the client, checking the work done by the tech team, working on user acceptance testing (UAT), and sharing the release notes of new features. I have successfully contributed to the acquisition and retention of several key clients, such as LifeWorks Wellbeing, by delivering high-quality products and services that meet their needs and expectations. I have a Master of Business Administration degree from INSTITUTE OF CO OPERATIVE AND CORPORATE MANAGEMENT RESEARCH AND TRAINING, LUCKNOW, with a specialization in Marketing and Finance. I have also received multiple academic awards for my excellence in summer training and batch performance. I have a proven track record of establishing processes, streamlining workflows, and creating a team work environment to enhance productivity innovatively. I have excellent interpersonal skills with problem solving, logical thinking, and analytical abilities. I am motivated by the challenge and opportunity to create value for the clients and the company, and to learn and grow in the dynamic and fast-paced industry.

Experience

1. Assistant Manager (Supervisor)

   TELUS Digital

   Nov 2021 — Present · Gurugram, IN

Education

• INSTITUTE OF CO OPERATIVE AND CORPORATE MANAGEMENT RESEARCH AND TRAINING, LUCKNOW

  Master of Business Administration - MBA, Marketing & Finance

  2013 — 2015