Stephen Thomas
Consultant @Kearney
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WORK HISTORY
Consultant @Kearney
Led digital transformation at anTier1 Bank by implementing data-driven strategies to streamline operations and automate manual processes using AI, improving efficiency and reducing costs.Executed contact strategies (SMS, email, live call integration), increasing contact rates by 30% and enhancing customer recovery.Mapped and optimized customer journeys, introducing self-service solutions and AI-powered reporting, reducing response time by 75% and increasing customer satisfaction by 46%.Integrated WhatsApp with CRM, boosting workflow efficiency by 30% and improving lead conversion rates by 37%.Monitored KPIs and implemented AI solutions, enhancing customer support operations and increasing customer satisfaction by 40%.
EDUCATION
IESE Business School
Master of Business Administration (MBA), Business Administration and Management, General
ABOUT STEPHEN THOMAS
I’m a results-driven Product Leader with 10+ years of global experience in ERP systems, core banking, and AI-powered automation across fintech, banking, SaaS, and telecom.I’ve led complex product transformations and system migrations—Microsoft Dynamics 365, T24, PeopleSoft, SAMA APIs—helping organizations modernize legacy systems, enhance CX, and accelerate growth.What I bring to the table-ERP & System Integration: Dynamics 365, T24, Core Banking, Cards, CRM-Digital Banking & Fintech: Sales, Lending, Payments, Collections, Risk Automation- AI & GenAI: Customer workflows, reporting, predictive models- Product Strategy: 0–1 product launches, SaaS roadmaps, Agile delivery- Global Experience: Canada, Saudi Arabia, UAE, Bahrain, India, U.S.I bridge business and technology to deliver scalable, user-centric solutions—driving operational efficiency, revenue recovery, and market expansion.
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