Issa Nesheiwat

Team Lead @Optima Tax Relief

Top 10% within the company YTD• Won Optima Tax Relief Cup; Dec 2018, • Consistently make 50+ inbound and outbound calls daily• Effective time management• Have a team of 8 employees report to me • Quarterly team reviews• Ensure customer satisfaction by providing a high level of service to retain customer• Establish rapport with new and existing customers• Provide resolution to customer concerns• Build relationships with our clients and the IRS alike so we can offer representation to taxpayers with a variety of tax complaints. • Identify the root of the prospect\'s tax problem by asking questions and listening to the prospect\'s responses.• Qualifying a prospect for one of our various services.• Closing the transaction and collecting a submission package to forward to our Tax Resolution Staff.