Issa Malik
Team Lead IT Support @Wema Bank Plc.
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WORK HISTORY
Team Lead IT Support @Wema Bank Plc.
Use of Microsoft Service Manager Console to assign Incidence Request to IT Reps BankwideClosure of issues with updated status to include resolutionsInterfacing with the various IT Units and IT Reps in the regionsResolution of issues via Skype for business remote controlGeneration of reports for performance monitoringManagement of Team to ensure quality Service Delivery and prevention of SLA voilation.
EDUCATION
Obafemi Awolowo University
BSC. Computer Engineering, Computer Engineering
University of Bedfordshire
MSc., Cyber Security
ABOUT ISSA MALIK
Experienced Information Technology Expert with experience in IIoT technology application across Oil & Gas, Telecommunications, Manufacturing, Agriculture, Transportation and Logistics among several other verticals. Skilled in Cloud infrastructure Management, Industrial Automation Solution design, Systems integration. A proactive team player with a dogged attitude towards achieving project objectives. I have experience designing solutions to meet various industrial automation requirements, and also IIoT Solutions. I am ITIL Certified and AWS Certified.
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